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1. GENERAL

1.1. www.developmentconcierge.com.au is a site operated by ApartmentConcierge.com.au Ltd ACN 623 819 581 (we, us or our).

1.2. This page (together with documents referred to in it) governs the terms of use under which you may make use of our products, services and website www.developmentconcierge.com.au (collectively referred to as the Site). The term you refers to the person or organisation accessing, using or relying upon the Site.

1.3. Please read these terms and conditions of use carefully before you start to use the Site. By using, browsing or accessing the Site, you indicate that you have read, understood and accept these terms and conditions of use, together with our Privacy Policy, and that you agree to abide by them. We encourage you to read these terms and conditions of use (Terms) and to contact us by email at contact@developmentconcierge.com.au if you have any particular questions in relation to the use of the Site. If you do not agree to these Terms, you may not access or otherwise use the Site and the Services offered on the Site.

2. ACCESSING THE SITE

2.1. We will not be liable if for any reason the Site is unavailable (wholly or partly) at any time or for any period.

2.2. Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the products, services and the content we provide on the Site without notice. From time to time, we may restrict access to some parts of the Site (wholly or partly).

2.3. You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection or mobile telephone are aware of these Terms, and that they comply with them.

2.4. When accessing and using the Site, you must:

  • (a) not attempt to undermine the security or integrity of our computing systems or networks or, where the Site is hosted by a third party, that third party's computing systems and networks;
  • (b) not use, or misuse, the Site in any way which may impair the functionality of the Site, or other systems used in the course of delivering the Site, or impair the ability of any other user to use the Site;
  • (c) not attempt to gain unauthorised access to any materials other than those to which you have been given express permission to access or to the computer system on which the Site is hosted;
  • (d) not transmit, or input into the Site, any files that may damage any other person’s computing devices or software, content that may be offensive, or material or data in violation of any law; or
  • (e) not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Site.

3. DEVELOPMENT CONCIERGE PLATFORM

3.1. The Site is a platform for displaying information regarding the latest off-the-plan property and developments and buying and investment content in Australia (Third Party Content), and the information contained therein is based on content provided by property developers, builders, building consortiums, media agencies or retail clients (Third Party Providers). Users of the Site may also upload or publish Third Party Content (including user comments and reviews) on the social media pages linked to our Site (User Generated Content).

3.2. The Site is a portal or conduit providing you with access to and use of the Third Party Content. No products or services are directly sold by us through the Site.

3.3. We do not recommend or endorse any goods, services or Third Party Content appearing on, or via, the Site or any User Generated Content appearing on or via the social media pages linked to the Site. We disclaim all liability and responsibility arising from any reliance placed on such Third Party Content and User Generated Content, and any products and services provided therefrom, by any visitor to the Site (or any of our social media pages), or by anyone who may be informed of any of its contents, and we make no representations or warranties that use of such Third Party Content and User Generated Content will not infringe intellectual property rights of any third parties.

3.4. The Third Party Providers, their advertisers and users of the Site(and not us) are responsible for the accuracy of all representations made in any Third Party Content advertised or listed on the Site, or User Generated Content displayed or listed on social media pages linked to the Site. We may, but are under no obligation to, monitor the Third Party Content or User Generated Content. To the extent permitted by applicable law, we do not warrant that the products or service or Third Party Content available or offered on the Site (or User Generated Content displayed or listed on social media pages linked to the Site) are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products, services or Third Party Content offered via the Site (or User Generated Content offered via social media pages linked to the Site). You agree to make your own enquiries to verify information provided and to assess the suitability of products or services before you purchase. If you choose to purchase a product or service advertised or listed by a Third Party Provider or user of the Site on, or via, the Site or on our social media linked pages, you do so at your own risk.

3.5. Any opinions, advice, statements, services, offers, or other information, User Generated Content or Third Party Content expressed or made available by a Third Party Provider or member of the public are those of the respective author or distributor (and not us). We reserve the right (but we are under no obligation) to modify or remove any Third Party Content or User Generated Content at any time.

4. REGISTRATION INFORMATION AND PASSWORDS

4.1. You do not need to register or log-in to the Site in order to view the content and information on the Site, including Third Party Content and User Generated Content.

4.2. Any personal data or information provided by you is processed by us in accordance with our Privacy Policy. By using the Site and providing any such data or other personal information, you consent to such processing and you warrant that all information provided is true and accurate. You will update this information in order to keep it current, complete and accurate.

5. THE SITE CHANGES

We may, but are under no obligation to, update the Site (wholly or partly) at any time. If the need arises, we may suspend or cease access to the Site. Any of the material provided on, or via the Site, may be out of date at any given time, and we are under no obligation to update it, unless required to do so by law.

6. POLICIES AND GUIDELINES

You shall comply with our policies and guidelines as apply from time to time.

7. THIRD PARTY WEBSITES

7.1. The Site or any Third Party Content may link to other websites, services, products or resources on the Internet, and other websites, services, products or resources may contain links to the Site. These websites are not under our control and are not maintained by us. We are not responsible for the content of those websites, resources, products or services, and accept no responsibility for them or for any loss or damage that may arise from your use of them (notwithstanding anything else contained herein). We only provide links to third party websites for your information and convenience.

7.2. Links, references or other connections to these websites, resources, products or services do not imply any endorsement of them or any association with their owners, operators or advertising material (as the context permits).

7.3. Your linking to or from these sites, or use of, or reliance on, such websites, resources, products or services is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other websites or third party suppliers that you visit or transact with.

8. LINKING TO OUR SITE

8.1. You may link to our home page, provided you obtain our prior written consent. You can request our consent by sending us an email at contact@developmentconcierge.com.aiu. Any links must not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

8.2. The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice.

9. INTELLECTUAL PROPERTY

9.1. The information, text, materials, graphics, logos, button icons, images, video and audio clips, trade marks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, databases and control features of the Site (IP Content) is protected by copyright, trade mark and other intellectual property laws. Without limiting the foregoing, we are the owner or the licensee of all intellectual property rights in the Site and the IP Content, but not the Third Party Content or User Generated Content.

9.2. You may print off copies, and download extracts, of any page(s) from the Site for your personal reference and you may draw the attention of others within your organisation to material posted on the Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any content separately from any accompanying text. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by visitors, users or third parties are those of the respective author or distributor (and not us).

9.3. You must not use, copy, modify or reproduce any part of the materials or code on, or contained within, the Site, for commercial purposes without obtaining an express licence to do so from us or our licensors. If you print off, copy or download any part of the Site in breach of these Terms your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

10. LIMITATION OF LIABILITY AND INDEMNITY

10.1. The IP Content, User Generated Content or Third Party Content displayed on or via the Site, social media linked pages and any other links in relation to the products or services contained therein are provided ’as is’ and without any guarantees, conditions or warranties as to their accuracy, completeness, timeliness, reliability, currency or fitness for purpose. It is your sole responsibility to determine that the Site meets your personal needs and is suitable for the purposes for which it is used.

10.2. To the extent permitted by law, we, our directors and employees, and third parties connected to us, hereby expressly exclude:

  • (a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
  • (b) any liability to you or any third person however arising (and whether arising under statute, in tort (for negligence or otherwise), breach of contract or otherwise, even if foreseeable) for:
    • (i) personal injury or death to you or any third person;
    • (ii) special, direct, indirect or consequential loss or damage; or
    • (iii) loss of income or revenue, loss or interruption of business, loss of profits, revenue or contracts, loss of anticipated savings, loss of data, loss of use, loss or privacy, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, in any way connected with the Site, the products or services, or in connection with the use, inability to use, or results of the use of the Site, any social medial pages and websites linked to it and any IP Content, User Generated Content and Third Party Content posted on the Site.

10.3. Without limitation to the foregoing, we acknowledge that the laws in certain jurisdictions including Australia may imply warranties and conditions or impose obligations on the supply of goods and services through or by means of the Site which cannot be excluded, restricted or modified except to a limited extent. If any such laws apply, then to the fullest extent permitted by the law of the relevant jurisdiction, and in the case of Australia to the extent permitted by the Competition and Consumer Act 2010 (Cth), our liability is limited, and if any liability remains it will be limited to any one or more of the following in our sole discretion:

  • (a) in the case of any products, the replacement or repair of the products, or the supply of equivalent products, or the payment of the cost of repairing or replacing the products or supplying equivalent products; and
  • (b) in the case of any services, the supply of the services again or the payment of the cost of having the services supplied again.

10.4. Any bank loan calculators provided through the Site are meant as guides only. We cannot and do not guarantee the accuracy, reliability and correctness of any such information generated from the bank loan calculators due to any variations between the financial institutions and interest calculations from time to time.

10.5. You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Site, products and services and will not make a claim against us for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the Site, our social media linked pages products or services.

10.6. Without limitation to the foregoing, you agree that in no event shall our maximum aggregate liability exceed one hundred dollars (AUD$100.00). You agree to indemnify us, our directors, officers, affiliates, employees, partners and representatives from and against all actions, claims, suits, demands, damages, liabilities or costs (including legal costs) arising from, as a result of, or which is directly or indirectly related to:

  • (a) the use of the Site, our social media linked pages or any other products or services accessed via, or associated with, the Site or our social media linked pages;
  • (b) a breach of these Terms; or
  • (c) an infringement of any rights of another.

11. CUSTOMER SUPPORT

You acknowledge that we have no obligation to provide you with customer support of any kind. However, we may provide you with customer support from time to time, at our sole discretion, provided that you submit your enquiries to contact@developmentconcierge.com.au

12. VIRUSES AND HACKING

12.1. You must not misuse the Site by knowingly introducing viruses, trojans or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.

12.2. We will not be liable for any loss or damage caused by a virus, system failures or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it. We always recommend all Internet users ensure they have up to date virus checking software installed.

13. SUSPENSION AND TERMINATION

13.1. You agree that we may, at any time and at our sole discretion, with or without cause or any notice to you, terminate your access to the Site, products and services, and/or your registration, or suspend or block your access to the Site, products and services.

13.2. Cause for such suspension or termination shall include, but not be limited to:

  • (a) breaches or violations of these Terms, our policies and guidelines (including our Privacy Policy) and/or any other agreements entered into between the parties;
  • (b) requests by law enforcement or other government agencies;
  • (c) discontinuance of the Site (or any part thereof):
  • (d) unexpected technical or security issues or problems; or
  • (e) your failure make any required payments or fees. Access will only be reinstated if you pay all monies due and owing to us under these Terms (or any other agreement entered into between the parties). You may then have to open a new account as all your data may have been deleted, archived, or lost.

13.3. You agree that all such suspensions or terminations shall be made at our sole discretion and that we shall not be liable to you or any third party for any such suspension or termination.

14. FORCE MAJEURE

We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, shipping, postal or other relevant transport strike, failure or accident, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, and accidents or breakdown of plant, machinery, software, hardware or communication network.

15. NO WAIVER

15.1. If we fail, at any time, to insist upon strict performance of your obligations under these Terms, or if we fail to exercise any of the rights and remedies we are entitled to under these Terms, this will not constitute a waiver of such rights or remedies and it will not relieve you from compliance with your obligations.

15.2. If we waive a default, this does not constitute a waiver of any subsequent defaults.

15.3. No waiver is effective unless it is expressly stated by us to be a waiver and is communicated to you in writing.

16. SEVERABILITY

If any court decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, that term will, to that extent only, be severed from the remaining terms. The rest of these Terms will continue to be valid.

17. ENTIRE AGREEMENT

17.1. These Terms, our Privacy Policy, and any documents referred to in them, constitute the entire agreement between the parties, and supersede all previous discussions, correspondence, negotiations, previous arrangements, understandings or agreements between the parties relating to the subject matter.

17.2. We each acknowledge that, in entering into these Terms, neither of us relies on, and subsequently will have any remedies for, any representation or warranty that is not set out in these Terms.

18. GOVERNING LAW

These Terms are governed by the laws of the state of Victoria, Australia and each party submits to the jurisdiction of the courts of the state of Victoria, Australia.

19. VARIATIONS TO THESE TERMS

19.1. We reserve the right, in our sole discretion, to change, modify, add or remove any part of these Terms, in whole or in part, at any time. Notification of the changes to these Terms will be posted on the Site and will be effective immediately, unless expressed otherwise.

19.2. It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to unsubscribe from the Site. Your continued use of the Site will be deemed as your acceptance thereof.

19.3. We may assign or sublicense any of our rights or obligations under these Terms at any time without obtaining your consent.

20. RELATIONSHIP

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created between you and us by these Terms.

Last updated on: 12th April 2018

1. General

  • (a) The products and services are provided, and the www.developmentconcierge.com.au website (site) is operated, by Apartment Developments Operations Pty Ltd (ACN 601 035 125) (we, us or our).
  • (b) We are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (EU 2016/679) (GDPR), which applies across the European Union (collectively, Privacy Laws). Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, processed, stored, altered, used, shared or destroyed.
  • (c) By using, browsing or accessing the site or by signing up online as a customer, you indicate that you have read, understood and accept this Privacy Policy and you agree to abide by it. Access to our products, services or site is conditional on your approval of this Privacy Policy and you agree that your use of our products, services or site implies your consent to the terms of this Privacy Policy.
  • (d) We do not wish to collect information about visitors which is sensitive information as defined under the relevant Privacy Laws. We are committed to the protection, privacy and security of your personal information and we have developed this Privacy Policy in line with the relevant Privacy Laws. If you have accidently sent us sensitive information, please contact us using the details below.
  • (e) This Privacy Policy applies in general terms to the collection, processing, storage, use and disclosure by us of your personal information, how you may access personal information that we keep or complain about a suspected privacy breach.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

2.1 What personal information do we collect?

We collect and use personal information from customers, users, authorised contacts, account holders or visitors of our site, including information or opinions which are capable of identifying visitors (Personal Information). The type of Personal Information that we collect and use depends on the type of dealings that you have with us and includes:

  • (a) full name;
  • (b) date of birth;
  • (c) gender;
  • (d) contact details, such as address, mobile and telephone number and email address;
  • (e) information about the products or services you have ordered or enquired about;
  • (f) information from enquiries or communications you have made with us (which may include occupation and salary details);
  • (g) the content of your enquiries or any communications between us;
  • (h) billing information (such as credit card and bank account details);
  • (i) method of payment;
  • (j) information or data which we automatically collect from you through the use of cookies or similar technologies, such as location data and online identifiers;
  • (k) information about your interest in property, the property market, property values, property investment and the First Home Owner grant, including your intention to purchase, finance details and property requirements, such as the location, size and configuration, and price range; and
  • (l) any other Personal Information provided by you to us when making an enquiry or subscribing to our services and/or site.

3. COLLECTING YOUR PERSONAL INFORMATION

3.1 Collection from you

  • (a) We will collect Personal Information about you in a variety of ways, including:
    • (i) through your use, or orders of, of our products and services (and our records thereof);
    • (ii) when you visit our site or submit information through our site, contact us with a query or request information about products and services, complete any forms or agreements for our products or services, participate in surveys, competitions or promotional events;
    • (iii) from third parties (including our related bodies corporate, business partners and service providers, credit reporting bodies and government agencies); and
    • (iv) from publicly available sources of information, such as if you use our social media sites or applications, pages or plugins.
  • (b) We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you. The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service.

3.2 Information about someone else

  • (a) If you provide to us Personal Information about someone else (as their authorised representative), we rely on you to inform them that you are providing their Personal Information to us and to advise them that we can be contacted for further information.
  • (b) You must take reasonable steps to ensure the individual concerned is aware of and consents to the various matters detailed in this Privacy Policy, including the fact that their Personal Information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, our identity, and how to contact us.
  • (c) Where requested to do so by us, you must also assist us with any requests by the individual to access or update the Personal Information you have collected from them and provided to us.

4. Legal basis for processing personal information (EU Only)

We rely on several legal bases under the GDPR to collect, process, store, use and disclose the Personal Information of individuals residing in the European Union (EU), including:

  • (a) where you have freely and expressly consented to the collection, use, processing and disclosure of your Personal Information for a specific purpose. The provision of Personal Information to us is voluntary. However, if you do not provide your Personal Information to us, we may not be able to provide you with access to, and use of, our products, services or site. You may withdraw your consent at any time by contacting us using the details below;
  • (b) where the collection, use, processing and disclosure of your Personal Information is necessary for the performance of a contract to which you are a party. For example, when collection and use is necessary to fulfil our obligations to provide you with access to, and use of, our products, services or site;
  • (c) for our legitimate business interests, including, but not limited to:
    • (i) providing, operating and improving our products, services or site;
    • (ii) marketing new promotions, deals, offers, competitions, products, services provided by us or our Authorised Affiliates that we consider may interest or benefit you;
    • (iii) managing, analysing, understanding and developing our relationship with you; and
    • (iv) responding to your queries or complaints; and
  • (d) where there is a legal obligation to collect, use, process or disclose your Personal Information. For example, we may be obliged to disclose your Personal Information by reason of any law, regulation or court order and/or to protect our interests and legal rights.

5. Use of your personal information

  • (a) We use, process and disclose your Personal Information for the purposes for which the information is collected.
  • (b) We may also use your Personal Information to:
    • (i) provide or deliver our products, services and site to you;
    • (ii) administer, improve, develop and manage our products, services and site (including maintaining, testing and upgrading our site and systems);
    • (iii) inform you about our site, products, services, offers, competitions, promotions, questionnaires or surveys or other matters which we believe are of interest to you;
    • (iv) charge and bill you for the use of our products and services;
    • (v) customise the advertising and content on our site and to contact you about specials deals;
    • (vi) provide offers that are of interest or benefit to you;
    • (vii) share with Third Parties;
    • (viii) verify your identity;
    • (ix) conduct creditworthiness and fraud checks; and
    • (x) perform research and analysis.

6. Use by Third Parties

6.1 Disclosure to Third Parties

With your consent, we may disclose your Personal Information to the following recipients:

  • (a) our employees, related entities, business partners, third party contractors, suppliers and agents (Authorised Affiliates) from time to time for the purpose of delivering, providing and administering our products, services or site;
  • (b) third-party service providers who process or use your Personal Information or the purpose of performing functions on our behalf, but may not process or use such information for any other purpose. Examples of these third-party service providers include, but are not limited to, marketing and analysis organisations, financial and credit card institutions in order to process any payments, hosting companies, web developers, internet service providers, telecommunication providers, customer service providers, customer support specialists, fulfilment companies, external business advisors (such as auditors and lawyers), research and data analysis firms, debt collectors and insurers (Third Party Data Processers); and
  • (c) third-party advertising and commercial partners specified in section 9 below (Partners) for direct marketing purposes (see section 10 below),
  • (collectively, Third Parties).

6.2 Third Party disclosure to us

  • (a) Third Parties may provide us with Personal Information collected from you.
  • (b) Third Parties may provide us with Personal Information collected from you.

7. Overseas Disclosure

  • (a) Our Third Parties may be located both in and outside Australia and the EU. In particular, as at the date this Privacy Policy was most recently updated, your Personal Information may be disclosed to recipients in the United States, Australia, Singapore, China, Hong Kong and Malaysia and other countries from time to time (Overseas Recipient), whose laws are not recognised by the European Commission as providing an adequate level of protection to Personal Information.
  • (b) Where we do transfer your Personal Information to Overseas Recipients, we take steps reasonably necessary to ensure that:
  • (c) By accessing or using our products, services or Site, or providing your Personal Information to us, you explicitly and freely consent to the transfer of your Personal Information to Overseas Recipients. If you subsequently decide that you do not wish to receive information from Overseas Recipients you may let us know by contact us using the details below.

8. Storage and security of your personal information

8.1 Protecting your Personal Information

  • (a) Your Personal Information may be stored in storage facilities (owned and operated either by ourselves or our services providers) in hard copy or electronic format. We will use our reasonable endeavours to store your Personal Information securely and to make our sites and storage facilities as secure as possible against unauthorised access.
  • (b) We will use our reasonable endeavours to protect and maintain the security of your Personal Information. Our officers, employees, agents and third party contractors are expected to observe the confidentiality of your Personal Information.

8.2 No guarantee

Despite our reasonable endeavours, we are unable to ensure or warrant the security of any Personal Information transmitted to us via the internet. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to and disclosures of the Personal Information.

8.3 Destruction of Personal Information

We will take reasonable steps to destroy or de-identify Personal Information where it is no longer required for any purpose, unless we are required or authorised by a relevant Privacy Law or a court or tribunal to retain the information.

8.4 Suspected data security breach

  • (a) We have procedures in place to deal with any suspected data security breach.
  • (b) We will notify you and any applicable supervisory authority of a suspected data security breach where we are legally required to do so.

9. Disclosure of personal information

9.1 Disclosure to partners

We may disclose any information, including Personal Information, to our Partners, which may include:

  • (a) real estate agents, property developers, buyer advocates and agents, builders, property consortiums and owners corporations that have listings or advertising on our site and which you have requested information from, by submitting an enquiry or when you visit our site; or
  • (b) third party providers of services to the real estate industry with whom we have commercial relationship, such as:
    • (i) a credit provider or financial institution, for the purpose of providing financial products or services that may be of interest to you; and
    • (ii) utilities providers, for the purpose of providing gas, electricity, telecommunications and internet products and services that may be of interest to you.

9.2 Disclosure to partners

We may also disclosure your Personal Information to law enforcement bodies or regulatory authorities to assist with their functions, courts of law or as otherwise required or authorised by relevant Privacy Laws.

9.3 Merger and acquisition

In the event of a merger, acquisition or sale of the whole or part of our business or assets, we reserve the right to transfer your Personal Information as part of any such transaction. However, your Personal Information would remain subject to this Privacy Policy.

Direct marketing

10.1 Your consent

  • (a) At the time of accessing, or using, our products, services, site or otherwise from time to time, we may seek your express consent for us or our Partners to send you marketing or promotional materials and other information.
  • (b) Where we have obtained your prior consent or are otherwise permitted under the GDPR, we may, from time to time:
    • (i) use your Personal Information to send you information about the promotions, deals, competitions, products or services we offer, and any other information that we consider may be relevant to you; and
    • (ii) disclose your Personal Information to a specified Partner for the purpose of that Partner contacting you for promotional or marketing purposes. For example, a specified Partner may send you information about special deals, products or services they offer and other information that may interest you.

10.2 Communication channels

  • (a) We or our Partners may send this information to you via the communication channels specified at the time you provide your consent.
  • (b) These communication channels may include mail, email, SMS telephone, social media or by customising online content and displaying advertising on our site.

10.2 Communication channels

  • (a) You can unsubscribe or opt-out from receiving marketing or promotional materials at any time by:
    • (i) emailing us at enquiries@ad-group.com.au or
    • (ii) using the unsubscribe facility included in our commercial electronic messages (ie email or SMS).
  • (b) You may re-subscribe at any time by re-registering.

11. Links to other sites from our site

  • (a) Although our site may contain hyperlinks or banner advertising to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the Privacy Policies of these third parties.
  • (b) We are in no way responsible for the privacy practices of these third parties.
  • (c) This Privacy Policy only addresses the use and disclosure of information we collect from you via our site, via our account establishment process or as otherwise permitted in this Privacy Policy. The use of your Personal Information by the aforementioned third parties is governed by the privacy policies of such parties and is not subject to our control.

12. Cookies and IP Addresses

  • (a) A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to:
    • (i) enable us to identify you as a return user; and
    • (ii) personalise and enhance your experience and your use of our site. Most browsers are initially set up to accept cookies.
  • (b) You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our site, but you may be limited in the use of some of the features and this may affect the functionality of our site.
  • (c) We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our sites, track traffic patterns, and gather demographic information for aggregated use.

13. Your rights in relation to privacy

13.1 Privacy rights (EU only)

  • (a) Under the GDPR, you have a number of important rights. Subject to certain exceptions, you have the right to:
    • (i) fair and transparent processing of your Personal Information and processing in accordance with the GDPR;
    • (ii) require us to rectify or correct any Personal Information we hold about you that is inaccurate or incomplete;
    • (iii) require us to erase your Personal Information in certain situations;
    • (iv) obtain a copy of your Personal Information in a commonly used electronic format so that you can manage and move it, or request we send it to a third party;
    • (v) object or withdraw your consent at any time to the collection, use, processing or disclosure of your Personal Information (including for direct marketing purposes), but this does not:
      • (A) apply where we have other legal justifications to continue to collect, use, process or disclosure your Personal Information; or
      • (B) affect the lawfulness of any collection, use, processing or disclosure that occurred before you withdraw your consent;
    • (vi) object to decisions being made by automated means which produce legal effects concerning you or significantly affecting you; or
    • (vii) otherwise restrict our collection, use, processing or disclosure of your Personal Information in certain circumstances.
  • (b) You can exercise any of these rights by contacting us using the details below.

13.2 Access rights

  • (a) We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete.
  • (b) Subject to some exceptions provided by law, you have the right to access your Personal Information. If you wish to access or change Personal Information which we have collected about you, we require you to put your request in writing to us. Proof of identity may be required before such information will be provided.
  • (c) If we do not allow you access to any part of the Personal Information we hold about you, we will tell you why.
  • (d) We will not charge you for lodging a request to access your Personal Information, but we may charge you for our reasonable costs in supplying you with access to this information.

14. Children’s policy

  • (a) We do not knowingly seek or collect Personal Information from or about persons under the age of 16 years of age (Children) without the consent of a parent or guardian.
  • (b) If we become aware that any Personal Information relating to a Child has been provided without the consent of a parent or guardian, we will use reasonable endeavours to:
    • (i) delete the Personal Information from all relevant files as soon as possible; or
    • (ii) ensure, where deletion is not possible, the Information Personal Information is not used further for any purpose or disclosed further to any Third Parties.
  • (c) Any parent or guardian with queries regarding our collection, use, processing or disclosure of Personal Information relating to their Child should contact us using the details below.

15. Consent

You acknowledge and agree that we, our Third Parties and each of their officers, employees, agents and contractors are permitted to collect, store, use and disclose your Personal Information in the manner set out in this Privacy Policy and in accordance with the Privacy Act.

16. Changes to the privacy policy

  • (a) We may amend this Privacy Policy from time to time. The current version of our Privacy Policy will be posted on our site and a copy may be obtained from our Privacy Officer.
  • (b) Your continued use of our products, services or site following any such amendment will be confirmation of your acceptance of the amendments. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

17. How to contact us

If you would like further information about the Personal Information we hold about you, or to opt-out of receiving any promotional communications from us or our Partners, please contact us at enquiries@ad-group.com.au

18. Contacting us and resolving your privacy issues

  • (a) If you have any issues or complaint you wish to raise with us regarding the way we have handled your Personal Information, or would like to discuss any issues about our Privacy Policy, please contact our Privacy Officer directly in writing to the email specified in section 17.
  • (b) When making a privacy complaint please provide our Privacy Officer with full details of your complaint and any supporting documentation.
  • (c) Our Privacy Officer will endeavour to:
    • (i) provide an initial response to your query or complaint within 15 business days, and
    • (ii) investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.
  • (d) If you are dissatisfied with the outcome of your complaint, you may refer the complaint to: